Library 2.0! Okay, but what about the Digital Divide?

I recently watched this video for class, called "Building Academic Library 2.0". It's the keynote speech given by Meredith Farkas at a conference at UC Berkeley.  While it mainly focused on Library 2.0 in academic libraries, I found it interesting and relevant in the context of public libraries.  While "Library 2.0" is a difficult term to define, I think of it as a shift toward a more user-centric approach to libraries and the services they offer.  This can be in the form of greater personalization of OPACs by the user.  Another example is allowing individual library users to create content and share it with a community of other library users, like reviewing books or tagging within the OPAC.

Another example of Library 2.0, slightly more radical in my opinion, is the idea of transparent user feedback.  This is something that Farkas talked about as an important component of Library 2.0.  This feedback can be through physical suggestion boxes in the library or online (and more visible) on the library's blog or Facebook page.  This creates a dialogue between users/patrons and the library that is visible and open to everyone (everyone who has the equipment and technological understanding to view or participate, that is).  From my own experiences, I find that this type of dialogue is missing from many library settings.  This is one way that libraries can better serve their patrons: by listening to their patrons about what works, what doesn't, and what could be done.

However, while Farkas didn't spend much time talking about non-technological aspects of Library 2.0, she did mention that not everything done to reach out to users must be technological.  She mentioned extending library hours to accommodate those users who can't use the library during regular hours.  Beyond this, though, I find Library 2.0 suggestions to be fairly useless to those users who are technologically illiterate.  And, unfortunately, many of the people who benefit from new Library 2.0 technologies are the users who already use the library and its services.  They are the people who have alternate resources that they can rely on.  So, I'm still not sure how to approach this predicament.  Libraries need to change, innovate, evolve as information, access, and use change.  But those users (or nonusers) who are already lagging behind in the Digital Divide will continue to fall behind.  How to reconcile this?